33jili Privacy Policy

This Privacy Policy ("Policy") describes how 33jili ("we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of users ("you," "your," or "Player") who access or use the 33jili online gaming platform, including all associated websites, mobile interfaces, and services (collectively, the "Platform"). By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. This Policy is incorporated by reference into our Terms and Conditions.

33jili is committed to protecting the privacy and security of your personal data in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We take our obligations as a personal information controller seriously and implement appropriate technical and organizational measures to safeguard your data.

1. Information We Collect

1.1 Information You Provide Directly

When you register a 33jili account, use our services, or communicate with us, we collect personal information that you voluntarily provide, including:

• Identity Information: Full legal name, date of birth, gender, and nationality;
• Contact Information: Email address, mobile number, and residential address (including city, province, and postal code);
• Account Credentials: Username and encrypted password;
• Financial Information: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank), and transaction history;
• Identity Verification Documents: Government-issued identification (e.g., Philippine passport, driver's license, SSS/GSIS ID, PhilSys ID), proof of address, and selfie photographs submitted for Know Your Customer (KYC) verification;
• Communications: Messages, inquiries, and feedback submitted to our customer support team via live chat or email.

1.2 Information Collected Automatically

When you access and use the 33jili Platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, and unique device identifiers;
• Network Information: IP address, internet service provider, and approximate geographic location derived from IP address;
• Usage Data: Pages visited, games played, session duration, wagering activity, deposit and withdrawal history, and clickstream data;
• Cookies and Tracking Technologies: Session cookies, persistent cookies, and similar tracking technologies used to maintain your session, remember your preferences, and analyze Platform usage.

1.3 Information from Third Parties

We may receive personal information about you from third-party sources, including:

• Payment processors and financial institutions (e.g., GCash, PayMaya, BPI, BDO, Metrobank) for the purpose of processing deposits and withdrawals and verifying payment method ownership;
• Identity verification service providers used to conduct KYC checks and anti-money laundering (AML) screening;
• Fraud prevention and security service providers;
• Regulatory authorities and law enforcement agencies, where required by applicable law.

2. How We Use Your Information

33jili uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and manage your 33jili account, verify your identity, and authenticate your access to the Platform;
• Service Delivery: To provide you with access to our games, process your deposits and withdrawals, and deliver the services you request;
• Legal Compliance: To comply with applicable laws and regulations, including KYC requirements, AML obligations, and data protection laws under the Data Privacy Act of 2012;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized access, and other security incidents;
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the Platform;
• Marketing Communications: To send you promotional offers, bonuses, and updates about 33jili, subject to your marketing preferences and applicable law. You may opt out of marketing communications at any time by contacting our support team.

3. Legal Basis for Processing

We process your personal information on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., the Terms and Conditions) and to provide the services you have requested;
• Legal Obligation: Processing is necessary to comply with our legal obligations under Philippine law, including KYC, AML, and data protection requirements;
• Legitimate Interests: Processing is necessary for our legitimate interests, including fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your rights and interests;
• Consent: Where required by law, we will obtain your explicit consent before processing your personal information for specific purposes, such as direct marketing.

4. Disclosure of Your Information

4.1 Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating the Platform and delivering our services, including payment processors, identity verification providers, cloud hosting providers, customer support platforms, and analytics providers. These service providers are contractually obligated to process your personal information only on our instructions and in accordance with applicable data protection laws.

4.2 Legal and Regulatory Disclosures

We may disclose your personal information to regulatory authorities, law enforcement agencies, courts, or other government bodies where required by applicable law, court order, or regulatory requirement. This includes disclosures required under Philippine AML laws and PAGCOR regulatory obligations.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of our assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you of any such transfer and the applicable privacy terms.

4.4 No Sale of Personal Data

33jili does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We only share your data as described in this Policy.

5. Cookies and Tracking Technologies

33jili uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that allow us to recognize you, maintain your session, remember your preferences, and analyze how you use the Platform.

We use the following types of cookies:

• Essential Cookies: Necessary for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings, such as language and display options.
• Analytics Cookies: Used to collect aggregated information about how Players use the Platform, helping us improve performance and user experience.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns.

You may control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the Platform.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with our legal, regulatory, and contractual obligations. Specifically:

• Account information is retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine AML and record-keeping requirements;
• Transaction records are retained for a minimum of five (5) years from the date of the transaction;
• KYC documentation is retained for a minimum of five (5) years following the end of the business relationship;
• Customer support communications are retained for a minimum of two (2) years.

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures.

7. Data Security

33jili implements appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit using Transport Layer Security (TLS) protocols;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing;
• Incident response procedures for detecting and responding to data security breaches.

While we take all reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. You acknowledge that you provide your personal information at your own risk.

8. Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by 33jili:

• Right to Be Informed: The right to be informed of how your personal information is collected, used, and processed;
• Right of Access: The right to request a copy of the personal information we hold about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal information;
• Right to Erasure: The right to request deletion of your personal information, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal information for direct marketing purposes;
• Right to Data Portability: The right to receive your personal information in a structured, commonly used format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer via the contact details provided in Section 10 of this Policy. We will respond to your request within thirty (30) days.

9. Children's Privacy

The 33jili Platform is strictly intended for individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information and close the associated account. If you believe that a minor has registered an account with 33jili, please contact us immediately.

10. Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact our Data Protection Officer:

• Email: [email protected]
• Response Time: Within thirty (30) business days

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

11. Changes to This Policy

33jili reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Policy to the Platform. We will notify registered Players of material changes via email or a prominent notice on the Platform. Your continued use of the Platform following any such changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.